HARDWARE
Identifying, using, and connecting hardware components and devices
WINDOWS OPERATING SYSTEMS
Install and support Windows OS including command line & client support
SOFTWARE TROUBLESHOOTING
Troubleshoot PC and mobile device issues including application security support
NETWORKING
Explain types of networks and connections including TCP/IP, WIFI and SOHO
HARDWARE & NETWORK TROUBLESHOOTING
Troubleshoot device and network issues
SECURITY
Identify and protect against security vulnerabilities for devices and their network connections
MOBILE DEVICES
Install & configure laptops and other mobile devices
OTHER OS & TECHNOLOGIES
Understand Mac OS, Linux and mobile OS
OPERATIONAL PROCEDURES
Follow best practices for safety, environmental impacts, and communication and