
Identifying, using, and connecting hardware components and devices

Install and support Windows OS including command line & client support

Troubleshoot PC and mobile device issues including application security support

Explain types of networks and connections including TCP/IP, WIFI and SOHO

Troubleshoot device and network issues

Identify and protect against security vulnerabilities for devices and their network connections

Install & configure laptops and other mobile devices

Understand Mac OS, Linux and mobile OS

Follow best practices for safety, environmental impacts, and communication and
